Understanding customers and their perception about products or services is critical to getting their share of wallet and business growth.
At Neetch, we partner with our clients to promote customer understanding through CX diagnostics done by;
Do you need us to engage your customers and measure their satisfaction with your product/service as well as their loyalty?
Leveraging insights gleaned from CX diagnostics, we partner with clients to co-design and co-manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with global best practice and customer experience management competencies i.e;
Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer's experience?
Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.
Do you need us to recruit and train your customer service, customer experience management, sales, marketing, service/product design staff as well as your management executives?
These are open courses organized by Neetch per quarter
Course Fee: N85,000
Duration: 2 Days
Target Audience: Designed for personnel assigned to customer experience roles from customer service roles or personnel looking to expand the scope of their current customer service functions
These are bespoke courses designed per client request