Deborah Onome Omawunmi Akwara [aka deBBie akwara] is a customer experience management strategist and known for her ability to solve business problems through customer experience management interventions.
The creator of talk to deBBie, a customer experience management initiative on a mission to improve service experience in Nigeria and across Africa
Founder & Principal Customer Strategist at Neetch Company; Nigeria’s first boutique customer experience management [professional services] firm with a vision to grow businesses in Nigeria/Africa, one customer experience at a time
Founder and principal CSR advisor at HEELP Foundation. HEELP Foundation is an NGO focused on sustainable socio-economic development in low income communities pan Nigeria
A graduate of Delta State University Abraka, an MBA student at the African Leadership University School of Business [ALUSB] Rwanda and certificate education advancements from Lagos Business School and Delft Institute of Technology, Netherlands
A member of the CXPA, USA [Lagos Networking Chapter], Fellow of the Nigerian Institute of Strategic Customer Service & Trade Management Nigeria [ICSTM], Finalist; Customer Experience [CX] Impact Award in 2016 by the CXPA [Customer Experience Professionals Association] Minneapolis, USA and Finalist; Customer Experience Africa Practitioner Award 2017 [CXA South Africa]
An experienced CX professional with 15+ years experience working in different industries [media, financial services, telecommunications & education] with a track record of leveraging customer insight to increase customer satisfaction while aligning strategies to measurable business outcomes working in First City Monument Bank Plc, Zenith Bank Plc, United Bank for Africa, Etisalat Nigeria and Bridge International Academies, Nigeria