About Us

Nigeria's First Boutique Customer Experience Management Firm

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Founded in 2015, our unique suite of CX services are designed to help our clients fuel and elevate their customer experience functions to increase customer acquisition, customer satisfaction and customer retention with measurable positive business outcomes.    

Our Vision

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To grow businesses in Nigeria and across Africa, one customer experience at a time. 

Our Mission

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To be the bridge that connects products and services to their customers while driving customer acquisition, satisfaction, retention and loyalty.  

Why We Are Different

  • We are your business partners 
  • Our CX diagnostics process involves our team working in-house with your staff to understand your process and then re-engineer them based on your unique business philosophy and mission
  • We offer practical solutions to real problems that show immediate Returns On Investment (ROI), increased customer patronage and excitement across your organization 
  • We provide post-training support, monitoring and evaluation  to hand hold you and your team through the delivery and adoption of experience improvement/ change processes