WELCOME!

Our business is making sure your EMPLOYEES, SYSTEMS & PROCESSES make your customers happy and come back for more! We are your customer experience partners and its our goal to grow your business by helping you retain customers!

what we do in a nutshell



how do you manage customer expectations?

KNOW WHAT THEY ARE

Gather information about how your customers perceive your product or service  

IMPROVE WHAT YOU KNOW

Use insights gleaned from your customers' perception to improve your product or service

RECRUIT & EMPOWER RIGHT

Hire and empower the right customer-facing staff to surpass your customers' expectation  

 

 





our customer experience management offerings

CX DIAGNOSTICS [CUSTOMER FOCUSED RESEARCH]

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 We partner with our clients to design, deploy and analyze customer  feedback . These range from satisfaction to loyalty surveys & more

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CX IMPROVEMENT DESIGN & IMPLEMENTATION

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  We partner with our clients to design/redesign, implement and manage experience improvement initiatives

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CX HUMAN RESOURCE MANAGEMENT

 We partner with our clients to recruit customer experience management staff and offer customer-focused trainings

Find out more

 

 

 

2019 cx Courses at the neetch learning institute

Introduction To CEM

Designed for individuals looking to transition into  customer experience management roles or individuals that have already been assigned customer experience management responsibilities in their organizations. 

Customer Feedback Management

Designed to equip participants with the required skill to gather, analyze and use customers' feedback to drive organizational change and business growth.  

Training also covers customer journey mapping.

CX Strategy Masterclass

Designed for personnel in charge of  CX in organizations & provides practical skills/knowledge to design & align CX strategy with business goals  

  

 

  

Download 2019 BROCHURE OF CX COURSES

CX PROJECT & TRAINING CLIENTS

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